Disclaimer
Important Disclaimer: The information provided by PassportExpress.co and the services offered are subject to the following disclaimers. By using our website or services, you acknowledge that you have read and understand this disclaimer.
Third-Party Service – Not Government Agency
PassportExpress (Passport Plus LLC) is a private third-party service that assists with the preparation of passport application forms. We are not affiliated with the U.S. Department of State, the U.S. Passport Agency, or any other government entity. PassportExpress is NOT an official government website. All U.S. citizens have the option to obtain and fill out passport application forms for free via official government sources (such as travel.state.gov or at authorized passport acceptance facilities). Our service is provided for your convenience to simplify and streamline the form-filling process, but it is entirely optional. Any fees paid to PassportExpress are for our private services and do not include government fees such as application or execution fees that you may owe to the U.S. government for your passport application.
In other words, using PassportExpress does not bypass or substitute any official requirements or fees. We do not issue passports or make decisions regarding your eligibility. The final determination on your passport application (approval, denial, processing time) is made solely by the U.S. Department of State. We have no influence over that process, and we do not guarantee that your application will be approved or that processing will be faster by using our service.
Not Legal or Professional Advice
The content on PassportExpress.co, including articles, guides, FAQs, and customer support communications, is provided for general informational purposes to help you navigate the passport application process. It does not constitute legal advice, immigration advice, or any other professional advice. While we strive for accuracy and to provide useful guidance, we are not attorneys or government officials. For any questions of law or specific concerns about your situation (e.g., complex citizenship questions, legal name change issues, etc.), you should consult a qualified attorney or contact official government resources.
PassportExpress uses its experience with passport applications to give general advice (for example, explaining requirements or procedures), but you are responsible for understanding and complying with the official rules. If you have doubts about any instruction or requirement, you should verify it with the official State Department instructions or help line.
Any reliance you place on information from our website or our representatives is at your own risk. We make no guarantees that the information is up-to-date or error-free, though we do our best to keep current. The U.S. passport rules and forms can change, and while we update our materials, there may be times when official changes outpace our website updates.
Service “As Is” and Limitation of Liability
Our passport form preparation service and all information on our site are provided on an “as is” basis without warranties of any kind, either express or implied. This means:
- We do not warrant or guarantee that our service will be 100% accurate or suitable for your particular situation, though we certainly aim for accuracy and suitability.
- We do not promise that the website will be available uninterrupted or that it will be free from errors or omissions.
Use at Your Own Risk: By using PassportExpress, you agree that you understand these risks and that you are using the site and service at your own discretion. PassportExpress (Passport Plus LLC) will not be responsible for any direct or indirect damage or loss arising from your use of our service or from any information provided on our site, to the maximum extent permitted by law. This includes, for example, any delays in obtaining your passport or any denial of your application by the government. While we hope to help you avoid mistakes, the responsibility for a complete and correct application ultimately lies with you as the applicant.
Limitation of Liability: Should PassportExpress be found liable for any claim arising out of your use of the service, our liability shall not exceed the amount you paid for our service (the service fee). We do not accept liability for any consequential, incidental, or punitive damages (such as lost travel reservations due to passport delays). Some states do not allow limitations on implied warranties or the exclusion of certain damages, so some of these limitations may not apply fully to you, but our liability will be limited to the fullest extent allowed by law.
No Endorsement of External Links
Our website may contain links or references to third-party websites (for example, the official State Department website or other travel-related resources). These are provided for convenience. PassportExpress does not endorse and has no control over the content or accuracy of information on any external site. We encourage you to use official sites for primary information. Any reference to external organizations (like FedEx, USPS, etc., in context of mailing your application) does not imply endorsement of PassportExpress by those organizations or vice versa.
Changes to Information and Forms
The passport application requirements (including required documents, fees, processing times, and form questions) can change due to new laws, policies, or updates by the Department of State. While we regularly update our forms and advice to reflect the latest requirements, there may be times when forms or info change without notice. PassportExpress is not responsible for informing you of changes that occur after you have received your completed application from us. We recommend that you submit your application promptly after using our service, or double-check official sources if there’s a significant delay.
If you suspect that information on our site is outdated or incorrect, please let us know and consult the official source. We will correct any verified inaccuracies as soon as possible.
User Responsibility and Verification
Using PassportExpress does not mean you can ignore the content of your application. You are responsible for reviewing the completed forms we provide you to ensure all information is correct and complete. Before you sign and submit the application to the government, review every field. If you find any mistakes, contact us immediately – we will help correct errors on our part at no additional charge. However, we are not liable for consequences of errors or omissions that you failed to catch or inform us about prior to submission.
Additionally, you must still follow all official instructions after preparing the forms. This includes gathering necessary supporting documents (e.g., birth certificate, ID, photos), getting your signature witnessed by a passport acceptance agent if required, and mailing the application to the correct address with proper postage or using the proper online system if applicable. PassportExpress provides general instructions, but it’s your job to execute them. We strongly advise you to read the official instructions that come with the form (for example, the DS-11 form instructions) in addition to using our service, to ensure nothing is overlooked.
Testimonials and Results Disclaimer
Any client testimonials or success stories on our site are individual experiences, reflecting real-life experiences of those who have used our services. However, they are individual results and results do vary. We do not claim that they are typical results that customers will generally achieve. Your results may differ. There are many factors in passport processing that are outside of our control, including but not limited to the accuracy of the information you provided, your personal circumstances, how quickly you submit your application after using our service, and current government processing backlogs.
We cannot guarantee that you will receive your passport by a certain date or that using our service will, by itself, avoid any and all issues. We do guarantee to provide you with a completed application form based on the information you provide, but we do not guarantee any outcome with the government.
No Attorney-Client Relationship
Using PassportExpress does not create any attorney-client or other professional-client relationship. Our support team can help answer general questions about the passport application process, but they are not licensed attorneys or agents of the government. Communications with our support (via email, chat, or phone) are not privileged in the legal sense. Always exercise caution not to divulge unnecessary sensitive information beyond what’s needed for your application.
Updates to this Disclaimer
This Disclaimer may be updated from time to time, particularly if our services or applicable laws change. We reserve the right to modify the Disclaimer at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically. Continued use of our services after any such changes constitutes your acceptance of the new disclaimer.
Contact for Questions
If you have any questions or concerns about this Disclaimer or about whether PassportExpress is the right service for you, please contact us before using our service. We’ll be happy to clarify what we do and do not do, so you can make an informed decision. Transparency is very important to us.
Contact Information:
PassportExpress (Passport Plus LLC)
Email: [email protected]
Address: 8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113, USA
By using our site, you confirm that you understand PassportExpress’s role as a private preparer, and you agree to our Terms and all the conditions above. Thank you for your trust in our service, and we look forward to assisting you with your passport application in a transparent and helpful manner.
Last Updated: May 9, 2025
